Cooling Beds for Cats and Dogs - Comfortable Pet Accessory for All Seasons

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. How to start a return: To initiate a return, please contact us at shop@buynovaonline.com. Returns are processed exclusively through our Return Center. If your return is approved, you will receive detailed instructions along with the exact return address. Please do not send any items back without prior approval, as they cannot be accepted. You can always contact us for any return questions at shop@buynovaonline.com.

Shipping

At Buynova, we aim to deliver your orders as quickly and efficiently as possible. We offer worldwide shipping to most countries and regions. Shipping Costs Shipping costs are calculated automatically at checkout based on your location, order weight, and selected shipping method. Any applicable taxes, duties, or customs fees are the responsibility of the customer and may vary by destination country. Processing Time Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a tracking number via email or through your account. Estimated Delivery Times Europe: 7–15 business days North America: 10–20 business days Rest of the World: 10–25 business days (Delivery times may vary depending on destination, customs processing, and carrier delays.) Order Tracking After your order has been dispatched, you will receive a tracking link to monitor your shipment’s progress.