1.Please allow little differs due to manual measurement,The above dimensions are only for reference.
2.Please be reminded that due lighting effects, monitor's brightness/contrast settings etc, there could be some slight differences in the colour tone of the website's photo and the actual item. item.
Payment
1).Payment must be made within 72 hours of order.
2).Import duties, taxes and charges are not included in the item price or shipping charges.These charges are the buyer's responsibility.
3).Please check with your country's customs office to determine what these additional costs will be prior to buying
4).We'll ship the item according to your address you give us, so pls give us the right address.
Shipment
1).Items are only shipped after payment is confirmed.
2).It usually takes about 15-45days for your order arrive by China post air mail.
3).If you need the goods urgently,please contact us choose fast shipping way such as DHL/EMS and pay more extra shipping fee .However if your order amount is more than 150USD, Free shipping by EMS/DHL/Fedex(Exclude some remote area)
4).Sometimes the delivery times maybe delay due to the strict custom inspection or weather problem,Please waiting patienly .Thanks..
Discount
We offer more discount on big order,if you are interested in buying multiple items or large quantity, please feel free to contact us.
Refund policy
1).If the item is defective, please notify us within 3 days of delivery.
2).The buyer is responsible for all shipping cost incurred.Our shipping fee includes handling charges, packing stuff and other related costs.
3).All items must be returned in their original condition, in order to qualify for a refund or exchange of goods.
Feedback
Your feedback is extremely important to our business development,we sincerely invite you to leave positive feedback with five stars to us basing on your satisfaction with our commodity and service.Unfortunately,if you are planning to give us a neutral/ negative feedback because of your bad buying experience with us,please contact us at any time so as to clear up your discontent and resolve the problem.
Kindly note
Do not hesitate to contact us any time if have any question before your purchase, we will reply your questions within 24 hours,but due to time different,please write detail informations or questions to our email,a good communication will avoid unhappiness.
We are factory with over about 20 years in handmade flowers ,we will try our best to provide high quality products,low price,fast shipping and excellent customers service.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to start a return:
To initiate a return, please contact us at shop@buynovaonline.com. Returns are processed exclusively through our Return Center. If your return is approved, you will receive detailed instructions along with the exact return address. Please do not send any items back without prior approval, as they cannot be accepted.
You can always contact us for any return questions at shop@buynovaonline.com.
Shipping
At Buynova, we aim to deliver your orders as quickly and efficiently as possible. We offer worldwide shipping to most countries and regions.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your location, order weight, and selected shipping method.
Any applicable taxes, duties, or customs fees are the responsibility of the customer and may vary by destination country.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a tracking number via email or through your account.
Estimated Delivery Times
Europe: 7–15 business days
North America: 10–20 business days
Rest of the World: 10–25 business days
(Delivery times may vary depending on destination, customs processing, and carrier delays.)
Order Tracking
After your order has been dispatched, you will receive a tracking link to monitor your shipment’s progress.